Terms and Conditions
Terms & Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.
1. Introduction
The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you and Hellamaid USA (“Hellamaid,” “we,” “us,” or “our”). By using our services (collectively, the “Services”), you agree to comply with and be legally bound by these Terms of Service (“Terms”), whether or not you become a registered user of the Services, and any future amendments and additions to this Agreement as published from time to time at https://hellamaid.com/terms-and-conditions. Please read these Terms and our Privacy Policy carefully. If you do not agree with these Terms, you are not authorized to use our Services.2. Service Limitations
The Company reserves the right to refuse service or adjust pricing in cases where extreme conditions, such as mold, bodily fluids, smoke damage, or water damage, are encountered. Additionally, if any issues with cleaned areas, missed areas, or damages arise during service, you must notify us within 48 hours. Reports submitted beyond this timeframe may fall outside our scope of responsibility for resolution or potential refunds.3. Modification of Terms
Hellamaid USA reserves the right to modify these Terms or any associated policies at any time, effective upon posting of an updated version on our site. Continued use of the Services after changes constitute your consent to such updates. For questions, please contact us at https://hellamaid.com/contact-us.4. Disclaimer on Services
Hellamaid USA does not provide cleaning services directly. Instead, we offer a platform that connects individuals seeking cleaning services with independent cleaning service providers. We perform background checks on these providers but make no representations regarding their reliability, quality, or suitability. Use caution when interacting with cleaning providers, as we hold no responsibility for the conduct, whether online or offline, of any user of the Services.5. Eligibility and User Conduct
By using the Services, you represent that:- You are at least 18 years old and capable of entering into legally binding agreements.
- You agree to use the Services only for lawful purposes and will not use them to send or store any unlawful material.
- You will not use the Services to cause nuisance, annoyance, or inconvenience.
- You will keep your account secure and confidential.
6. Referrals
We invest significant resources into recruiting, vetting, and managing our cleaning partners. By using our Services, you agree not to independently hire any Hellamaid USA cleaning service provider. A one-time referral fee of $3,000 is payable if you hire any cleaner associated with Hellamaid USA outside of our platform.7. License Grant & Restrictions
Hellamaid USA grants you a non-exclusive, non-transferable right to use the Services solely for personal, non-commercial purposes. You may not:- Sell, license, or otherwise commercially exploit the Services.
- Reverse-engineer the software used in the Services.
- Access the Services for competitive purposes or to copy features, functions, or graphics.