Privacy Policy
Privacy Policy for Hellamaid USA
Effective Date: November 13, 2024
Last Updated: November 13, 2024
Hellamaid USA (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you engage with our services, including through our website, booking forms, and marketing activities. By using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect personal information when you interact with Hellamaid USA via booking forms, lead forms, or other communication channels. This may include:
a. Personal Identification Information
- Full Name: To identify you.
- Email Address: For booking confirmations, service updates, and marketing communications.
- Phone Number: For service communication, scheduling, and promotional SMS messages.
b. Service-Related Information
- Type of Cleaning Service: Residential, commercial, or specialty services.
- Property Details: Number of bedrooms, bathrooms, and other cleaning needs.
- Additional Instructions or Preferences: Any information to personalize your cleaning experience.
c. Payment Information
We may collect payment details for services, but Hellamaid USA does not store credit card numbers or sensitive financial information directly. We use third-party payment processors that adhere to industry security standards.
d. Automatically Collected Information
When you interact with our website, we may collect data through cookies, web beacons, and server logs, including:
- IP Address
- Browser Type
- Operating System
- Device Information
- Pages Viewed
- Date and Time of Visit
This helps us analyze trends and improve the user experience.
2. How We Use Your Information
We use collected information for the following purposes:
a. Service Provision
- Managing bookings and delivering cleaning services.
- Sending booking confirmations, reminders, and updates.
- Responding to inquiries and customer service issues.
b. Marketing and Promotions
With your consent, we may use your information for marketing purposes, including:
- Sending promotional emails or SMS messages.
- Analyzing preferences to tailor content.
You can withdraw consent at any time by clicking “unsubscribe” on emails or replying “STOP” to SMS messages.
c. Business Operations and Improvements
- Enhancing our website and services based on feedback and analytics.
- Analyzing marketing campaign performance.
d. Legal Compliance
We may use personal information to comply with legal obligations or to protect our rights.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data in the following cases:
a. Service Providers
We may share data with trusted providers who help us operate, such as:
- Payment processors
- Email and SMS platforms
- Customer service software
b. Legal Requirements
We may disclose your information to comply with legal obligations or protect our legal rights.
c. Business Transfers
If Hellamaid USA is involved in a merger or sale, your data may be transferred as part of the business.
4. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we will delete or anonymize your data.
5. Your Privacy Rights
You have the right to:
a. Access and Rectification
Request access to or correction of your data.
b. Data Portability
Receive a copy of your information in a structured format.
c. Right to Erasure
Request deletion of your information, subject to legal obligations.
d. Withdraw Consent
Withdraw consent for marketing communications.
e. Restrict Processing
Request restricted processing in certain cases.
To exercise these rights, contact us at weclean@hellamaid.com.
6. Data Security
We employ appropriate measures to protect your data, including encryption, secure servers, and regular security assessments. However, no transmission over the Internet is entirely secure.
7. International Data Transfers
Your data may be transferred, stored, or processed in the United States or other countries where our providers are located, in compliance with applicable privacy laws.
8. Cookies
Our website uses cookies to enhance your experience. You can manage cookie settings through your browser.
9. Updates to This Policy
We may update this Privacy Policy periodically. We encourage you to review it to stay informed of any changes.
10. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, contact us at:
Hellamaid USA
Email: weclean@hellamaid.com
Phone: 1-888-477-6243
Address: N Loop 1604 E, San Antonio, TX 78232, United States