Frequently Asked Questions
Everything you need to know — before, during, and after your cleaning in Texas.
Who we are, where we operate in Texas, and what makes us different from other cleaning services.
Hellamaid is a professional home cleaning company serving families and homeowners across Texas. We make it easy to book insured, background-checked cleaners online in under 60 seconds. Our goal is to deliver a spotless home with a stress-free experience every single time.
We focus on people, quality, and transparency. Every cleaner is carefully vetted and fully insured. You book instantly online, manage your cleanings through a secure client portal, receive reminders before every appointment, and are protected by a 24-hour cancellation policy and a 100% Satisfaction Guarantee. Flat-rate pricing means your cost is locked before the team arrives — no hourly overruns, no invoice shock.
We currently serve 14 active Texas cities including Dallas, Fort Worth, Plano, McKinney, Frisco, Denton, Garland, Irving, Grapevine, Mansfield, Burleson, Arlington, Austin, and San Antonio. Enter your zip code on our online booking page to confirm availability in your area.
Our primary focus in Texas is residential cleaning — houses, apartments, and condos. We also offer commercial cleaning for offices and small businesses in select areas. Whether it's a one-time clean or ongoing recurring maintenance, we have you covered.
We offer a full range of residential services:
Hellamaid was founded in 2017 by a team of engineers who wanted to build a modern cleaning company on trust, reliability, and technology. The goal was simple: make booking a professional cleaner as easy as ordering online. We launched in Texas in 2024 and are expanding across the state.
How to book, reschedule, cancel, and manage your cleanings from start to finish.
Book directly at hellamaid.com/book-online/ in under 60 seconds. Select your service type, enter your bedroom and bathroom count, choose your date and any extras, and your price locks instantly. You'll receive a confirmation email immediately after booking.
Yes. After booking you'll receive an email with access to your client portal. From there you can reschedule, cancel, add extras, or update your preferences — all in one place, any time.
We recommend booking 2–4 days in advance for the best availability. Last-minute and next-day bookings may be available depending on your city and schedule — check availability directly at hellamaid.com/book-online/.
No. Most clients are out during their clean. As long as we have a way to access your home — door code, lockbox, or concierge — we'll take care of everything. Leave clear entry instructions at booking and we'll send you a text the moment your home is locked and done. If you prefer to be home, that's completely fine too.
You'll receive a confirmation email immediately with a secure link to your client portal where you can manage your service. You'll also receive automated reminders via email and text before your appointment.
Yes. We send automated email and text reminders 3 days before, 1 day before, and the morning of your cleaning so you're always prepared.
Yes. During checkout you can choose a recurring schedule. Recurring clients receive automatic discounts from visit two onward:
- Weekly: 20% off
- Bi-weekly: 15% off
- Monthly: 10% off
You can manage, skip, or pause cleanings anytime through your client portal.
We offer a flexible 24-hour cancellation window. If you cancel or reschedule within 24 hours of your appointment, a $45 late cancellation fee may apply to compensate your assigned cleaner for reserved time. Cancellations made more than 24 hours out are always free.
Transparent pricing, how payment works, and everything about add-ons and discounts.
Pricing is based on the size of your home (number of bedrooms and bathrooms), the type of cleaning (standard, deep, move-out), and any add-ons you select (inside fridge, oven, interior windows, etc.). You'll see the full price upfront before confirming — no hidden fees, ever. All prices are before applicable taxes.
We offer both. Flat-rate packages are based on your home size — your price locks before the team arrives regardless of how long the clean takes. Hourly cleaning is available at $49 per cleaner per hour with a 3-hour minimum, ideal when you need specific rooms handled or have spaces like utility rooms and bonus areas that don't fit the standard bedroom count.
Never. All pricing is transparent and displayed at checkout. Optional add-ons are clearly listed. Your total is confirmed before the team arrives and that is exactly what you pay. All prices are before applicable taxes.
We accept all major credit cards — Visa, Mastercard, and Amex — processed securely through our online system. Payment is handled automatically after your cleaning is completed.
Your card is pre-authorized the day before your cleaning to confirm availability, but payment is only processed after your cleaning has been completed. You'll receive an invoice by email once the charge goes through.
Yes. You can tip through your client portal after the cleaning, or in person if you're home. 100% of the tip goes directly to your cleaner.
Yes. Recurring clients automatically receive discounts from their second visit onward — 20% off weekly, 15% off bi-weekly, 10% off monthly. We also run seasonal promotions from time to time. Follow us on social media or subscribe to our email list for updates.
What's included in each service type, what we don't clean, and how to customize your booking.
A standard cleaning covers all high-traffic areas of your home including:
- Kitchen — counters, sink, appliance exteriors, stovetop
- Bathrooms — fixtures, mirrors, tile, toilets, floors
- All floors — vacuumed and mopped
- Dusting all accessible surfaces and furniture
- Hallways and common areas
Please refer to our cleaning checklist for the full scope.
A deep cleaning includes everything in a standard clean, plus detailed attention to areas that accumulate buildup over time — baseboards, window sills, door frames, interior window tracks, light switches, and more. It's the recommended first booking for Texas homes that haven't been professionally cleaned in a while, or for acreage and rural-adjacent properties where outdoor debris builds up faster.
A move-in / move-out clean includes a full deep clean of all rooms plus scope designed for end-of-tenancy handovers — baseboards, closet interiors, and all accessible surfaces. Inside fridge, inside oven, and inside cabinets are available as paid add-ons at checkout and are not automatically included in the base move-in / move-out price.
Yes. We offer post-renovation cleaning for residential Texas homes. This service focuses on fine drywall dust removal from all surfaces, vents, window tracks, and corners. We run a dry HEPA pass before any wet cleaning — standard procedure on every post-renovation job, not an add-on.
Yes. You can select specific rooms or tasks, add extras like inside fridge or oven cleaning, and book hourly if you only need partial cleaning. Everything can be customized during the online booking process or through your client portal.
No. Our cleaners bring all necessary supplies and equipment including vacuum, mop, and eco-friendly products. If you prefer we use your own products, just let us know in the booking notes and we're happy to accommodate.
Duration varies based on home size, service type, number of cleaners assigned, and starting condition. As a general guideline, a standard clean for a 3-bedroom Texas home takes approximately 2.5–3.5 hours with one cleaner — proportionally less with multiple cleaners. Homes that haven't been cleaned in a while, or acreage properties with high outdoor debris levels, may take longer. Our priority is quality over speed.
We do not offer laundry, dishwashing, exterior window cleaning, carpet shampooing, mold removal, or hazardous material cleanup. A full list of exclusions is in your booking confirmation. We are also unable to:
- Clean animal waste, biohazards, or infestations
- Clean exterior areas — garage, patio, balcony
- Clean areas above 12 feet in height
- Move heavy furniture or fragile items
- Work in unsafe or excessively cluttered conditions
- Remove paint, broken glass, or sharp objects
How we vet, train, and insure every cleaner who enters your Texas home.
Yes — always. Every Hellamaid cleaner in Texas passes a state-level criminal background check before their first booking. Every cleaner is fully bonded and covered by $5M liability insurance on every job. This is non-negotiable and applies across all 14 Texas cities we serve.
We hire only experienced professionals. Every cleaner goes through an in-person interview and a real cleaning assessment — we watch them clean before they're approved. Texas homes have specific challenges: outdoor debris, hard water, acreage properties, and older bungalows near university campuses all require different approaches. Our assessment reflects real-world conditions, not just a standard checklist.
In most cases, yes. We do our best to send the same cleaner for recurring bookings, but this depends on availability and scheduling. If your preferred cleaner is unavailable, we'll send another fully vetted professional with the same training and standards.
You'll receive automated reminders before your clean and a text when your home is locked and done. The morning after, you'll get a quick rating request by text and email. If you'd like to request a different cleaner for future visits, contact us at [email protected] or update your preferences in your client portal.
Yes, within our standard service scope. Leave special instructions in your booking notes and your cleaner will follow them. For major changes or requests outside the standard checklist, contact our office beforehand so we can update your booking accordingly. If you're home during the clean, we ask that you give the cleaner space to work efficiently.
We take great care in your home and damage incidents are extremely rare. If you notice damage you believe occurred during your cleaning, please notify us within 24 hours with photos. We'll investigate, speak with the assigned cleaner, and if the damage was caused by our team we'll arrange a repair, replacement, or reimbursement through our insurance coverage. We cannot accept responsibility for pre-existing damage or normal wear and tear.
We take any report of theft very seriously. Please notify us immediately so we can begin an internal investigation and speak with your assigned cleaner. We will fully cooperate with law enforcement if necessary. Every cleaner passes a background check before their first booking — this is our first line of protection for both clients and our team.
Yes. Our cleaners have the discretion to decline work that poses health or safety risks — such as infestations, hazardous substances, extreme temperatures, or areas that are blocked and prevent safe cleaning. This protects both the cleaner and the quality of your service.
What to do if you're not satisfied, how to rebook, and how to manage ongoing cleanings.
Your satisfaction is protected by our 100% Happiness Guarantee. If you're not happy with your clean, flag the specific issue within 24 hours of your appointment and we'll send the team back to fix it at no charge — no questions, no friction. Please note that we cannot guarantee results for areas that were inaccessible, cluttered, or outside our standard checklist scope.
Contact us within 24 hours of your service with photos and a description of the concern. Email [email protected] or call 726-233-MAID (6243). We review each case individually and will arrange a re-clean or appropriate resolution based on our findings.
The morning after your cleaning, you'll receive an automated text and email asking you to rate your experience. If something wasn't right, please give us the opportunity to make it right before posting a public review — we genuinely want to fix it. If you had a great experience, we'd love a Google review.
You can rebook anytime through your client portal, by calling 726-233-MAID (6243), or by replying to your booking confirmation email. To switch to a recurring schedule and lock in discounted rates, contact us or update your preference through the portal.
Yes. Skip or pause your recurring schedule through your client portal or by contacting us. We just ask for at least 24 hours' notice to avoid a late cancellation fee.
Yes. After every cleaning you'll automatically receive a detailed invoice by email for your records. All invoices are also accessible through your client portal.
Our customer success team is available during business hours:
- Phone: 726-233-MAID (6243)
- Email: [email protected]
- Hours: Mon–Sat 8am–6pm, Sunday 9am–6pm
Our team is here to help — reach us by phone, email, or through your client portal.